Bonus99 regards your privacy as a top priority. This document sets out transparently how we collect, store, use, and protect your personal data as a member of our platform.
These are the core principles that shape how bonus99 handles the personal data of every one of our Malaysian members.
Bonus99 collects your personal data for clear and limited purposes. We do not collect information beyond what is necessary to provide our services to you. The following are the categories of data we may collect:
| Data Categories | Sample Information | Primary Purposes |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Account verification (KYC) |
| Contact Data | Phone number, email address, full mailing address | Account communications & support |
| Financial Data | Payment account information (Touch 'n Go, GrabPay, DuitNow, FPX, etc.) | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Security & technical troubleshooting |
| Usage Data | Betting history, games played, session duration | Service improvement & compliance |
| Communication Data | Support chat records, emails sent to us | Complaint resolution & service improvement |
We collect this data through several channels: online registration forms, direct use of the bonus99 platform, your communications with our support team, cookie and automated tracking technologies, and KYC identity verification processes where required.
Sensitive Data: bonus99 does not collect sensitive data such as medical information, religious beliefs, or sexual orientation. Biometric information is only collected when specifically required for advanced identity verification processes and with your explicit consent.
Bonus99 only uses your personal data for legitimate purposes to which you have consented, or as permitted by law. The following are the primary purposes for which your data is used:
Bonus99 does not make automated decisions that have a legal or significant impact on you without human involvement — including decisions on credit limits, account closures due to fraud, or VIP eligibility assessments.
Legal Basis for Processing: All data processing carried out by bonus99 has a valid legal basis under Malaysia's PDPA 2010 — whether grounded in your consent, contractual necessity, legal obligation, or the legitimate interests of bonus99 that do not override your privacy rights.
Bonus99 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited circumstances where we need to share your data with trusted third parties in order to deliver our services to you:
All third parties who receive bonus99 member data are bound by strict confidentiality agreements and are periodically audited to ensure their compliance with the privacy standards we have set. We will not share your data with parties outside Malaysia without protections equivalent to or exceeding those under PDPA 2010.
No Cross-Border Sharing Without Safeguards: If any data needs to be transferred outside Malaysia — for example, to international cloud servers — bonus99 ensures that adequate data protection mechanisms are in place, including standard contractual clauses or equivalent data protection standards.
Bonus99 implements multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, loss, destruction, or improper disclosure. Key security measures we employ include:
In the event of a data breach affecting your personal information, bonus99 is committed to notifying you within 72 hours of becoming aware of the breach — in line with international data protection best practices. The notification will include details of the data affected, the steps being taken, and actions you can take to protect yourself.
Shared Responsibility: While bonus99 takes all reasonable steps to protect your data, account security also depends on your own actions. Keep your password strong and unique, enable 2FA, never share your login credentials with anyone, and contact bonus99 support immediately if you suspect any suspicious activity on your account.
Bonus99 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain security, and analyse usage. Below are the categories of cookies we use:
You can manage your cookie preferences through your web browser. However, disabling essential cookies will affect the core functionality of the bonus99 platform. If you browse in private (incognito) mode or disable cookies, please be aware that certain features may not work as intended.
Bonus99 does not use third-party cookies for behavioral advertising targeting our members on other platforms. We respect your privacy beyond our own platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by bonus99. All requests relating to these rights can be sent to support@bonus99-jit.com with the subject line "PRIVACY RIGHTS REQUEST":
Bonus99 will handle all privacy rights requests seriously and within the stipulated timeframes. If we are unable to fulfil your request for valid legal or technical reasons, we will explain why clearly and suggest a suitable alternative.
Identity Verification for Rights Requests: To protect your privacy, bonus99 is required to verify your identity before processing any privacy rights request. This is a security measure to ensure that only you can access or request the deletion of your data.
Bonus99 does not retain your personal data for longer than is necessary for the purpose it was collected, or as required by law. The following is a general guide to our data retention periods:
Once the designated retention period has lapsed, data will be securely deleted or anonymised in a manner that makes it permanently unlinkable to you. This process runs automatically on a schedule defined within the bonus99 data management system.
Bonus99 may update this Privacy Policy from time to time to reflect changes in our practices, new technologies, updated legal requirements, or other operational factors. When we make material changes to this policy, we are committed to:
Continued use of the bonus99 platform after any Privacy Policy changes take effect will be considered acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account and request deletion of your data before the changes come into effect. Previous versions of this Privacy Policy are available upon request via our support email for historical reference.
Your Feedback Matters: bonus99 encourages you to review this Privacy Policy periodically and to reach out if you have any questions or concerns about how we handle your data. Your feedback helps us continuously improve our privacy practices.
If you have any questions, concerns, or requests regarding this Privacy Policy or how bonus99 handles your personal data, please contact our Data Privacy Officer through the following channels:
If you are not satisfied with how bonus99 has handled your privacy complaint after contacting us, you have the right to escalate your concerns to the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority in Malaysia. We encourage you to reach out to us first so we can resolve any issues directly and promptly.
Bonus99 takes every privacy-related complaint and enquiry seriously. We are committed to responding transparently, respecting your rights, and taking appropriate corrective action when needed. Your privacy is not merely a legal obligation to us — it is a fundamental part of the trust you place in our platform, and we do not take that responsibility lightly.