This document outlines the terms of use, rights, and responsibilities that apply to you as a bonus99 member. Please read it carefully before registering or using any of our platform's services.
A summary of the six key points you need to understand as a bonus99 member before using our platform.
By registering an account, logging in, or using any services provided by bonus99 through our website or mobile app, you acknowledge that you have read, understood, and agree to be fully bound by all terms and conditions stated in this document.
If you do not agree with any part of these terms, you are not permitted to register for or continue using the bonus99 platform. These terms form a legally binding agreement between you (as a member) and bonus99 (as the platform operator).
Bonus99 reserves the right to modify, add to, or remove any part of these terms at any time without prior notice. The most current version of the terms and conditions will always be available on this page. Continued use of the platform following any changes constitutes acceptance of those changes. It is your responsibility to review this page periodically.
Important Note: These terms are written in Bahasa Melayu for the convenience of Malaysian members. In the event of any ambiguity or dispute, the Bahasa Melayu version shall prevail.
To register and use the bonus99 service, you must meet all of the following eligibility requirements:
Bonus99 reserves the right to request documentary proof to verify your eligibility at any time. Failure to provide satisfactory evidence within the specified timeframe may result in account suspension or closure, and any related balance may be withheld pending investigation.
⚠️ Warning: Registration by individuals under the age of 18 is a serious breach of these terms. bonus99 will report such cases to the relevant authorities and close the account immediately.
Each individual is only permitted to hold one (1) active account at bonus99 at any time. This one-account policy is absolute and strictly enforced. The following are the terms and responsibilities relating to your account:
During the identity verification (KYC) process, you may be asked to submit copies of documents such as your ID card, utility bill, or bank statement as proof of identity and address. All submitted documents will be handled in accordance with bonus99's Privacy Policy and will not be shared with third parties without your consent.
bonus99 Account Security: We recommend enabling two-factor authentication (2FA) on your bonus99 account for an added layer of security. This feature can be activated in your account settings.
All financial transactions at bonus99 are conducted in Malaysian Ringgit (RM / MYR). Supported deposit and withdrawal methods are:
| Method | Minimum Limit | Maximum Limit | Processing Time |
|---|---|---|---|
| Touch 'n Go eWallet | RM 30 | RM 5,000 / transaction | Instant – 5 minutes |
| GrabPay | RM 30 | RM 5,000 / transaction | Instant – 5 minutes |
| Boost | RM 30 | RM 3,000 / transaction | Instant – 5 minutes |
| ShopeePay | RM 30 | RM 3,000 / transaction | Instant – 5 minutes |
| DuitNow | RM 30 | RM 30,000 / transaction | Instant – 10 minutes |
| FPX (Maybank2u / CIMB Clicks) | RM 30 | RM 30,000 / transaction | Instant – 15 minutes |
For withdrawals, the daily limit depends on the member's VIP tier — from RM 10,000 per day for Bronze tier up to RM 500,000 per day for Diamond tier. All withdrawals must be made to the same payment method used for the deposit to prevent money laundering. bonus99 reserves the right to request additional verification for withdrawals exceeding RM 10,000 in a single transaction.
Fund Protection: Member funds are held in a separate account from bonus99's operational funds, ensuring your money remains safe and available for withdrawal at all times, subject to the stated conditions.
Bonus99 offers various bonuses and promotions to members from time to time. All bonuses are subject to the specific conditions stated in their respective promotional terms, which form part of these general terms and conditions. The following general principles apply to all bonuses:
The bonus99 VIP Rewards Programme has more detailed terms available on the VIP Rewards page. Weekly cashback for Silver members and above carries no rollover requirement and can be withdrawn directly. The maximum bet limit during a bonus rollover is RM 100 per round or 10% of the total bonus amount, whichever is lower, unless stated otherwise in the relevant promotional terms.
⚠️ Bonus Abuse Prohibition: Using multiple accounts to claim the same bonus, hedging bets across opposing markets with bonus funds, or any strategy demonstrably intended to exploit the bonus99 bonus system will result in the cancellation of all bonuses and potential account closure.
Bonus99 offers a wide range of game categories including Sports Betting, live betting, Live Casino, slots, and progressive jackpots. Each category has its own specific rules available within the platform. The following general rules apply across all games:
For cricket, Malaysia Super League football, EPL, badminton, and MPL Malaysia e-sports betting — specific rules covering postponed, cancelled, or relocated matches are available in the bonus99 help section. Bets involving postponed matches will generally be suspended for 48 hours before a decision is made on whether they will be voided or settled based on the available result.
The following is a list of conduct that is strictly prohibited on the bonus99 platform. Any member found engaging in the actions below will face immediate consequences, including account closure and forfeiture of funds:
⚠️ Zero Tolerance Policy: bonus99 employs a sophisticated fraud detection system that continuously monitors all account activity. Investigations may be initiated at any time, and accounts may be suspended during an investigation without prior notice. Funds in accounts suspected of breaching these terms will be withheld until the investigation is concluded.
Bonus99 reserves the right to suspend or close any account for the following reasons:
If you wish to voluntarily close your bonus99 account, please contact our support team via Live Chat. Prior to closure, all pending rollover requirements must be fulfilled, or any active bonuses will be forfeited. Valid balances (not subject to rollover) will be returned to you via the standard withdrawal method within 3–5 business days.
For self-exclusion requests related to responsible gambling, the process differs — the account will be suspended immediately and no marketing communications will be sent for the duration of the self-exclusion period. For more details, please refer to the Responsible Gambling us.
To the extent permitted by applicable law, bonus99 is not liable for:
These terms and conditions are governed by the laws applicable to bonus99's operations. Any dispute that cannot be resolved amicably through bonus99's official complaints process will be referred to binding arbitration in accordance with the procedures set out in this agreement. Before pursuing any legal claim, you agree to allow bonus99 a 30-day period to address your complaint internally first.
Formal Complaints Process: If you are dissatisfied with any decision made by bonus99, you have the right to submit a formal complaint to our dispute resolution team via email at support@bonus99-jit.com with the subject line "FORMAL COMPLAINT". All formal complaints will be responded to within 5 business days.
If you have any questions, concerns, or require further clarification on any part of these Terms and Conditions, the bonus99 team is available to assist through the following channels:
We aim to respond to all enquiries within 2 hours during normal operating hours. For complaints requiring investigation, response time may be up to 5 business days. bonus99 values every piece of feedback from our members and is committed to continuously improving our services based on input from our Malaysian player community.
Thank you for taking the time to read the bonus99 Terms and Conditions. A clear understanding of these rules will ensure your experience on our platform remains enjoyable, safe, and free from any unnecessary complications.